The Bellman's Handbook
Quality hotels are missing a huge opportunity to build customer loyalty, increase business, and create alignment with their brand by overlooking the importance of the bell stand. The Bellman Handbook outlines how the bell stand can hurt or help the hotel’s bottom line. It is written from the point of view of a professional bellman with international five-star hotel experience and vocational training in hospitality. It is intended to be a training guide for new or underperforming bellmen in quality hotels. The 23 page illustrated Bellman Handbook is supported by a manager’s training guide (in a looseleaf notebook) offering 12 lessons that could easily be covered in a twelve week period with an individual or on a monthly basis for an entire staff.
Content includes two sections: Relationships and Bellman Service Tactics.
Section I: Relationships includes:
Section II: Bellman Service Tactics, includes:
|Last Updated on Monday, 07 March 2011 14:19|